Job: Spa Concierge

This posting has expired and is no longer available.

Job Description

  • Spa
  • Vail, CO, USA
  • $13.00- $16.00 plus tips and commission DOE
  • Hourly
  • Seasonal - Full Time

The Sonnenalp Spa in beautiful Vail, Colorado is looking for a friendly attentive Spa Concierge to join our fun team! Our Spa Concierge will be the primary point of contact for all guests during their visit in the Spa and assist them with whatever needs they may have. A candidate with previous Spa experience is preferred but not required. The Spa Concierge will work 4, 10 hour days and have three days to enjoy our beautiful Mountains. Sound like a good fit for you? Apply today!  

Primary Purpose of Position

The Spa Concierge Level 1 is the primary point of contact for all guests during their visit in the Spa and assist them with whatever needs they may have.

Essential Duties and Responsibilities :

  • Answer phones in a prompt manner, answer guests' questions, and book appointments accurately/efficiently (maximizing revenue)
  • Schedule appointments while adhering to LHW standards
  • Check guests into appointments, offering an orientation to the Spa
  • Check guests out of appointments and ensure guest satisfaction with treatments; handle cash, credit card, and room transactions accurately
  • Facilitate communication between guests and service providers
  • Obtain a thorough understanding of Spa products and services in order to ensure effective and efficient recommendations to guests
  • Maintain a clean Spa environment and ensure all areas are fully stocked
  • Coordinate with various departments to meet guests' needs, including: reservations, room service, front desk, engineering and housekeeping
  • Participate in regularly scheduled training sessions with Lead Spa Concierge and/or Spa Director
  • Opening and Closing of the Spa area in an effective and efficient manner using daily checklists
  • Sell retail to guests and close sales for aestheticians/therapists
  • Participate in performing monthly retail inventory

Education/Experience

  • High School Diploma
  • Must have resort and/or customer service experience 
  • Must be confident with multi-tasking and handling a large volume of guests.  
  • Experience with computer software systems, including but not limited to: Spa Soft, Microsoft Office (particularly Outlook), Springer Miller Systems, HotSOS
  • Based on performance this position can lead to a higher classification in the department; performance is determined based on the results from regular inspections, following LHW standards, quality and quantity of work.

Special Skills/Equipment

  • Effective communicator with the ability to work in a team-environment
  • Customer service and sales experience
  • Ability to work in a fast-paced environment and adapt to any new changes in policies or procedures with minimal issues
  • Self-initiator with well-rounded problem solving skills
  • High attention to detail
  • Maintain a high level of guest service and exceed all guests' expectations when possible
  • Knowledge of Hotel policies and procedures, outlets and specials

Essential Physical Requirements

  • Full-time: Must work 36-40 hours per week, on a varying schedule ranging from 7am until 8pm
  • Part-time: Work up to 30 hours per week, on a varying schedule ranging from 7am until 8pm
  • Must be able to work 10 hour shifts
  • Ability to lift 20 lbs
  • Must be able to stand for 8-10 hours during shift

Locations

Denver, CO
-
Littleton, CO 80123
Edwards, CO
-
Edwards, CO 81632
Sonnenalp Hotel
20 Vail Road
Vail, CO 81657
Not Specified
-
Not Specified, NS 99997
San Juan, Puerto Rico
-
San Juan, PR 921
Denver, CO
Edwards, CO
Sonnenalp Hotel
Not Specified
San Juan, Puerto Rico

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