Job: Reservations Sales Agent

This posting has expired and is no longer available.

Job Description

  • Sales & Reservations
  • Vail, CO, USA
  • $15.00 / hr
  • Hourly
  • Year-Round - Full Time

The Reservations Sales Agent has a critical role to sell the Sonnenalp Hotel in a professional manner in accordance with Leading Hotels Call Criteria.  Upsells to maximize revenue and occupancy.   Sells the "SMILE" Values. Responsible for follow through on all phases of the reservation process. Provides consistent, personalized service of the highest standard.


    • Books hotel room reservations within hotel's guidelines.
    • Accurately inputs reservations into the pms (Property management system)
    • Via Third Social - answers inquiries of room rates, outlets and room locations same day.
    • Handles all guests' special requests in a professional manner.
    • Complete all necessary projects by the assigned times.
    • Interacts with group sales department to maximize bookings.
    • Provides knowledge of Sonnenalp Hotel, and complete History (knows and can describe the different types of accommodations offered; bedding, views, connecting, and general layout of property).
    • Provides the dates, rates, minimum stays for the different seasons.
    • Provides knowledge of property, amenities, and surrounding areas.
    • Knows policies for Booking, Canceling, and Taking Payments on Reservations.
    • Knows the Sonnenalp Performance Management System and has an action plan.
    • Sells all hotel Facilities: Spa, Concierge, Restaurant Hours of Operation, etc.
    • Communicates effectively with all departments and within own department.
    • Exhibits a friendly, courteous, helpful, and businesslike behavior at all times.
    • Has working knowledge of all there is to offer here in the Vail Valley and keeps abreast of activities throughout the seasons.
    • Books reservations from GDS, OTA's, Website, and Consortiums such as Amex Fine Hotels and Resorts.
    • Follows LHW/LQA (Leading Quality Assurance) criteria in making reservations and upselling property. Goal is 93% as a department.
    • Checks waiting lists, Z reports (special reports), Wholesale reservations. Follows up on no-shows.
    • Posts all advance deposits and final payments.
    • Audits Reservations for payments not received.
    • Issues gift certificates.


    • High School diploma or equivalent required (GED)
    • College degree in hospitality preferred
    • Previous Reservations, Front Desk, or related fields preferred
    • Desire to be a Sales Agent and promote resort

What you will receive: 

  • Competitive wages 
  • A chance to work for a top employer in the Vail Valley
  • The ability to interact with guests from all over the world  
  • Learn the LHW's guest standards (encompasses more than 430 hotels and resorts in over 80 countries)
  • An opportunity to advance your Vail mountain experience with new friends at a great family company 


Denver, CO
Littleton, CO 80123
Edwards, CO
Edwards, CO 81632
Sonnenalp Hotel
20 Vail Road
Vail, CO 81657
Not Specified
Not Specified, NS 99997
San Juan, Puerto Rico
San Juan, PR 921
Denver, CO
Edwards, CO
Sonnenalp Hotel
Not Specified
San Juan, Puerto Rico