Job: Fitness Club Front Desk Attendant

This posting has expired and is no longer available.

Job Description

  • Fitness Center
  • Vail, CO, USA
  • $13/hr
  • Hourly
  • Year-Round - Part Time

The brand new state-of-the-art Fitness Center at the Sonnenalp Club is looking for a Front Desk Associate. We are looking for an team player who will raise the bar on our service standards, and truly work to develop and connect with our Sonnenalp Club Members. This person will ensure efficient operation and effectively communicate all relevent information to our members. This is a role for a health & fitness fanatic who genuinely loves connecting with people. Doe this sound like you? Apply today! 

Essential Duties and Responsibilities                                                               

  • Serves as the first point of contact to greet members and guests, schedule members and guests for club services (both in person and on phone) and perform related tasks ensuring high level of customer service and process efficiency.
  • Authorizes entry into the club through club I.D and account verification or guest pass issuance or usage. Denies access to members with deleted or delinquent accounts.
  • Promotes club services and activities responding to members and guest inquiries and/or directs to appropriate sources for information.
  • Processes membership ID cards when member loses or misplaces his/her cards.
  • Schedule and record members' and guests' reservations utilizing automated scheduling and tracking system. (i.e. personal training, tennis, group fitness, childcare and swimming)
  • Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
  • Completes training program which includes participation/experience in various club services and operations and completion of computer based training module covering company-wide informational topics such as company mission and philosophies and key company policies and procedures. (Orientation)
  • Responsible for point-of-sale transactions as applicable.
  • Maintain thorough knowledge of all club operations and services as well as current club programming and activities.
  • Monitor surrounding area, desk and retail for cleanliness and organization.
  • Adhere to all club operational policies and procedures including opening and closing the facility, safety/emergency rules and procedures and related policies and procedures.  
  • Responsible for accurately opening/closing POS terminal, drawer balancing, ringing in sales transactions and complying with Company cash handling procedures.
  • Cross-trains in other operational areas within the club to provide backup coverage as needed.
  • Performs other duties as assigned.

Education/Experience

  • High School Diploma or GED preferred
  • Previous experience in the fitness, spa and hotel or hospitality industry preferred.

Special Skills/Equipment

  • Adult and Child CPR/First Aid certified
  • Ability to focus attention on members' needs while remaining calm and courteous
  • Ability to prioritize, organize and follow up
  • Ability to focus on details
  • Ability to perform job functions with minimal supervision
  • Ability to maintain confidentiality of all member and guest information and pertinent Club and Hotel data
  • Ability to work well under pressure of coordinating request at any given time
  • Ability to work cohesively with other departments and coworkers as part of a team

Locations

Denver, CO
-
Littleton, CO 80123
Edwards, CO
-
Edwards, CO 81632
Sonnenalp Hotel
20 Vail Road
Vail, CO 81657
Not Specified
-
Not Specified, NS 99997
San Juan, Puerto Rico
-
San Juan, PR 921
Denver, CO
Edwards, CO
Sonnenalp Hotel
Not Specified
San Juan, Puerto Rico

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