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Job: Concierge

This posting has expired and is no longer available.

Job Description

  • Concierge
  • Vail, CO, USA
  • $14.00 - 15.00 / hr DOE
  • Hourly
  • Year-Round - Full Time

Primary Purpose of Position

A Concierge Level I is to assist Guest with recommendations and reservations, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times.

Essential Duties and Responsibilities

  • Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook.
  • Fill all reasonable guest requests or requirements.
  • Anticipate guest service needs.
  • Discretion will be used at all times concerning guest activities and special requests.
  • Coordinate guest requests and vehicle availability for hotel transportation with drivers/bellstaff or external service to ensure smooth arrival and departure of hotel guests and keep constant communication with drivers.
  • Contact future guests in advance of arrival for transportation needs and special requests. Guests to be contacted by phone in summer & by Concierge Request Form to be mailed in winter.
  • Contact departing guests the evening prior to offer or confirm transportation for their return to the airport. Wish them safe travel home and a quick return.
  • Develop relationships with area restaurants, shops, clubs, salons, car rental agencies, shuttle services, florists etc. as these relationships are key to success for meeting guest expectations.
  • Keep informed of all ongoing happenings in the area i.e. Special events, concerts, sports & leisure activities. Establish close contacts with appropriate people in these areas.
  • Recommend our in in-house restaurants, Spas, shops etc..  Maintain knowledge of hours of operation and menus. Maintain accurate reservation logs for all applicable facilities.
  • Insure proper delivery of guest messages, if received, by accessing their room or by computer messaging. If guest is arriving insure proper delivery through communication with Front Desk, Business Center, and/or Bellstaff.
  • Assist business Center by properly handling guest mail, packages, faxes or other deliveries by ascertaining room number or arranging storage (long or short term) for delivery at a later date.
  • Assist the Business Center in the mailing of letters & packages, UPS or Federal Express services as well as fax transactions or copy services.
  • Assist in facilitating luggage handling and shipping.
  • Assist guests with lost luggage claims and provide guests with amenities as needed.
  • Coordinate guest ski delivery or storage with Bellstaff.
  • Expedite guest housekeeping and/or maintenance requests to appropriate departments and follow up with guest to confirm satisfaction.
  • Follow up with guest after check-in to reiterate guest services available and to review prearranged itineraries.
  • Be aware of all daily hotel functions, locations and times for appropriate guest direction.
  • Maintain accurate logs of all guest activities and reservations booked.
  • Reconfirm all guest activities with vendor and guest 24 hours in advance.
  • Issue lift tickets to guest and maintain accurate records of all tickets sold and of room postings made.
  • Rent bicycles and other equipment as requested by guests.
  • Post charges to guest's rooms & reconcile billings.
  • Explain, register and assist in coordinating the Sonnenalp Guided Activities and Kid Adventure program.
  • Maintain extensive relationships with Concierge in other areas to be able to network and secure services for guests in other areas besides Vail.
  • Comply with all policies and procedures of the Sonnenalp Resort as well as Vail Associates.
  • Complete tasks and projects delegated by the Chef Concierge and/or the Front Office Manager and assist other departments as business volumes and staffing levels demand. Assisting the Bellstaff with valet parking, check-ins, check outs is a prime example of extra duties that may be required. 
  • Responsible for daily issuance of amenities for return guests as well as amenities that are requested by guests prior to arrival. Maintains accurate records of all amenities issued.

Recommended Skills and Qualifications

  • Minimum of 1 year Customer Service experience.
  • Experience with SMS or similar Lodging Software preferred.
  • Efficient with computers, Microsoft Office, and web based systems.
  • Excellent communication, interpersonal and multi-tasking skills.
  • Ability to work under pressure and use good judgment.
  • Friendly, warm and enthusiastic personality.
  • Valid driver's license with no previous violations.
  • Based on performance this position can lead to a higher classification in the department (i.e. Concierge Level III); performance is determined based on the results from regular inspections, following LHW standards, quality and quantity of work.

Essential Physical Requirements

  • Must be in uniform; a clean and neat appearance is a must. Your uniform must be pressed and your nametag must be in place.
  • Must be able to stand and/or walk for the duration of the shift, 8-12 hours. 


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